Actively looking for an HR Associate, to develop & manage operations for existing clients (Majorly North America & UK based).

Industry: Finance / Accounting / Healthcare Staffing / Insurance.

Compensation: As per Industry standard.

Joining: Immediate.


Summary of Primary Job Responsibilities:

  • Budget Responsibility
  • Labor Contracts, as applicable
  • Litigation
  • Compensation: Local Market Analysis and Recommendations
  • Developing and implementing an effective recruiting strategy, encompassing recruitment of both active and passive candidates to include utilizing the internet, cold-calling and referrals.
  • Develop, monitor and measure all talent acquisition initiatives to ensure trends are identified and addressed, including, but not limited to, turnover and retention.


General HR Responsibilities:

  • Retention & Engagement initiatives.
  • HR Reporting, Analytics & Audits (i.e. STAR, Attrition, Active No Hours; Trend Analysis)
  • Talent Management (i.e.9 Box, Succession Planning, Career Planning, Growth Point development to ensure we have a strong talent pipeline)
  • Performance Management: Supports Annual Appraisal cycle, Provide guidance, as needed, of all Non-Agent Performance Improvement Plans and Final Corrective Actions.
  • Training: Delivery of Annual Compliance Training, Growth Point HR Curriculum,


Employee Relations:

  • Investigates and addresses employee complaints,
  • Conducts internal investigations and make recommendations for resolution which includes ER Ticket and Ethics Points,
  • Provide management and employees with information and interpretation of human resource policies, rules and procedures.
  • Conflict Resolution: Provides guidance to employees and management in exploring alternatives methods for resolution of work-related problems affecting the employer-employee relationship.
  • Approves all suspensions, reasonable suspicion drug testing
  • Review all Separation Request Summaries (SRS) prior to submission for approval as per the Approval Matrix,
  • Compliance: Ensures compliance with ART Global & Client policies and all laws.
  • Leaves of Absence (i.e. Medical, Military, Personal): Supports the FMLA process ensuring understanding and compliance by both managers and associates.
  • Health & Safety: Workers Compensation, Works with local leaders to ensure we are providing a healthy and safe work environment.
  • Recruiting: Selection, Background Adjudication; Supports local recruiting needs for community outreach, job fairs and, as needed, local sourcing.
  • Employment Files ensuring compliance, data integrity and information security: I9s
  • Benefits: Partners with Benefit Team to ensure timely delivery of applicable benefit eligibility information and/or benefit changes (i.e. Open Enrollment)
  • Payroll: PIFs, Bonus Approvals, Agent Pay Plans Attend Unemployment hearings.
  • Support in delivery of overall HR responsibilities,
  • Other duties as required.



  • Master’s / Bachelor’s Degree / Diploma in Human Resources preferred


Experience Target

  • Minimum of one years of previous experience as an HR Generalist or above.
  • Experience in a high recruiting and retention environment would be an asset.
  • Additional experience in other HR disciplines strongly preferred.
  • BPO industry experience preferred.



  • Strong written communication skills: Prepares appropriate documents, including reports on associate relations issues; creates and delivers correspondence suitable for a variety of audiences – associates, clients, management, external sources; presents information such as documentation of an event and/or corrective action in a logical sequence that is suitable for internal and external use,
  • Strong interpersonal and collaborative skills, including presentation, facilitation and negotiation,
  • Excellent customer service skills,
  • Strong time management and organizational skills: Multi-tasks, prioritizes work tasks, utilizes resources effectively/efficiently, adapts to changing work demands/priorities/environments.



  • Demonstrated critical thinking, problem-solving and employee relation abilities,
  • Ability to maintain high level of professionalism and confidentiality,
  • Ability to communicate unpleasant news and difficult information in a productive, prompt and appropriate manner,
  • Ability to address personnel issues in a confidential, professional manner,
  • Ability to interview and select staff. Coaches, mentors and motivates others to achieve goals,
  • Evaluates operational and client needs in relation to recruiting and associate relations goals,
  • Develops and implements action plans,
  • Works closely with owner to meet site goals and improve associate retention,
  • Analyzes past performance and recommends appropriate actions,
  • Ability to ensure legal and policy compliance with the support of the Employee Relations Team,
  • Acts as a change agent supporting the move to a People First environment,
  • Demonstrated ability to establish and maintain positive relationships with management, associates, peers, the general public and clients,
  • Ability to maintain a high level of professionalism and confidentiality,
  • Ability to identify problems, evaluate facts and formulate sound solutions,
  • Coaches associates and management in associate relations and effective performance management,
  • Recommends solutions and follows up as needed,
  • Basic understanding of all HR functions,
  • Basic understanding of regulations and legal requirements applying to employment and hiring.


Special Certifications

Professional Human Resources certification (PHR) and/or continuing HR/Legal education a plus.



Best Regards,

::ART Global

One thought on “Human Resources Manager

  1. Dear Team,

    Greetings of the day..!!!

    My last assignment was with the Landmark Group in the HR department, managing a workforce of 3000+ employees looking and HR Operations and Training

    I regard myself as having the right personal traits to contribute effectively to this role in your company. I can provide exemplary references showing that I operate commercially and that I am team player, committed to attaining results.

    I am interested in a challenging job, with assurance that with my qualifications and experience I am suitable for the specific job and shall do my best to match up to the company expectations.

    I look forward to hearing from you.

    Norton Monteiro

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